I'm not sure if this is what I think it is. It looks very interesting though. How or where do I get more information?

TKS

Miguel Arca

i've lost all my videos, how can i get them back

Hi Mo,
I'm not sure what might be happening. Can you open a support ticket so our team can work with you and look into your account in a private fashion?

http://techsmith.custhelp.com/app/utils/login_form/redirect/ask

Mike Curtis
User Assistance

Playlist contents Beta is look better view, and other additional ability to add/delete content is really functionable. I thats really good upgrade and keep ahead Tube of Life Habits

In perusing the articles here about screencast, it is evident that its creators are open to feedback for the purpose of improving their product. I have not used screencast up until now, but I am looking for a way to better distribute work related content to different offices. First, we are looking into companies, such as onConference, that offer conference calling solutions. If we choose to go with audio only, we want to be able to share visual data(charts, video tutorials, taped presentations) by distributing them to our associates who are on the call. I'm wondering if this is something that screencast could accommodate?

Hello Issac,
Screencast.com has an attachment feature you might be interested in.

http://www.screencast.com/help/tutorial.aspx?id=293

This is something fairly unique that allows the content owner to share a video (or in your case an audio file) and include things such as handouts, PPT slides, ZIP files, etc.

I would recommend giving the free account level a spin. In terms of raw functionality in what you're looking for, I think it will be sufficient for a test. Here are the differences between the Pro and free account levels: http://screencast.com/t/w4C4kevroX

Let us know how we can assist!
Mike Curtis

It appears that the only sorting the playlists do is alphabetically. Are there any plans for other sorting methods? Or the possibility to link to a different video in the playlist first?

I'm a new Pro user. I have been using the free version for a while. I have my whole team using it. Having got every one to accep the product I felt I should know organise and brand our libraries. To my horror I can brand the video pages, buy when it comes to playlists, they appear on Screencast branded pages. Whats worse the breadcrumbs displayed when I send someone (a customer) a link to the video allow the user to navigate from our branded pages to Screencats pages and see the contents of our entire video library. I 've searched the documentation, I watched the Customisation videos and I have tried a few things but Im out of ideas and I'm going to be out of Screencast if I cant see a fix soon.

Help!!!

Nick

While I have not used screencast, it is nice to read that they are trying to improve both privacy and accessibility controls. I have quite a few images/videos/ideas that I would prefer sharing with only a handful of my colleagues. New Year Greetings

I teach at a school that has outlawed access to Screencast.com.

As an avid user of Jing I'm befuddled at this but they say it poses a security risk of some sort.

Can you provide me with any insight or a contact person that can speak with a technical person at my school.

Thanks,

George Forsa

Hi George,
Sorry to hear about the blocking of Screencast.com.
Here is more detail about specific ports: http://techsmith.custhelp.com/app/answers/detail/a_id/1449/kw/proxy

In terms of having IT speak with someone, I would open a ticket with our support guys, and maybe ask for Justin on this one. He's worked with institutions and network issues using Camtasia Relay and Jing.

Here's where to get that case started:
http://techsmith.custhelp.com/app/utils/login_form/redirect/ask

Mike Curtis

Hey the breadcrumbs displayed when I send someone (a customer) a link to the video allow the user to navigate from our branded pages to Screencats pages and see the contents of our entire video library. I 've searched the documentation, I watched the Diablo 3 Skills Customisation videos and I have tried a few things but Im out of ideas and I'm going to be out of Screencast if I cant see a fix soon.

Hi Dave,
I assume you have a Screencast.com Pro account? I think you can turn off the breadcrumbs as shown in this short video (no audio): http://screencast.com/t/BWAjD1wchG

I demonstrated that in the Screencast.com beta view.

Have you tried that and is it still not working as you'd like?

Mike Curtis

Nothing works!!! Now nothing is playing from any PC/Mac to see the movies ive had up for a year now. Date: Jan 17 2012

No where I can log support tickets? Im a paying customer and cant even report an outage???

H E L P

Evan, I'm sorry to hear about your problem. I can't find an example of failed videos for me, but I was wondering if you can share a link?

Here is also the best place to open a support ticket: http://techsmith.custhelp.com/app/utils/login_form/redirect/ask

Sincerely,
Mike Curtis

Beta playlist is working with amazing features and it is required to get complete info about it. There are many important points regarding this application and people regarding IT must know about it.

Here at TheMathsTutor.ie, we love Screencast, and are proud to be Pro members.

One thing that would help me a lot is if I could upload new versions of videos (with the same name), and keep the same URL.

I know there is a workaround, but it is pretty fiddly.

Is there any way I can do bulk uploads and have them override the old videos in a folder, while retaining the URL please?

Regards

Eamonn

We upgraded our account to pro Friday and are still get capacity alerts.

Please advise.

Thanks